What is your cancellation policy?
Our cancellation policy is a return of all deposits less a USD 50 service fee if we are notified more than 30 days in advance of check-in. Within 30 days of check-in, you will be charged 50% of your entire rental amount. If we can re-rent your property, we will refund total monies paid or a prorated portion, less the USD 50 service fee. Cancellations made within 72 hours of 2pm check-in time or no-shows are charged the full rental amount and reimbursed based on our ability to re-rent the apartment.
For groups booking 4 apartments or more the same conditions above apply but a 30% reservation deposit is required upon booking which is only returned if we can re-rent your reserved apartments.
Our cancellation policy is without exception.